FAQs

We are shipping now. Orders received before June 23 will ship by end of July. Orders received after June 23 will ship in August. Pre-paid customers will soon receive an email requesting full-payment, which will direct them to a payment option under their 'My Account' page.

You can see videos from our test markets on our YouTube channel at this link.

Yes. The ZapperBox M1 has one USB 3.0 port, one USB 2.0 port and one SD-Micro slot. The micro-SD slot can accept a memory card up to 256GB.

Yes. This functionality can be enabled via software update once it has been developed.

You do not need to buy a new TV. However, regular HD TVs typically support a resolution of 1920x1080. A 4K TV supports a resolution that is 4 times higher or 3840x2160. 4K TVs are also referred to as UHD, or Ultra High Definition TVs. A new feature called HDR (High Dynamic Range) for rich colors is supported in most new 4K TVs. Technically, it is possible for regular HD TVs to also support HDR, but that is unlikely.

ATSC 3.0 has three main advantages: 4K, HDR and Dolby® AC-4. If you have an HDR capable TV you can enjoy HDR colors. If your TV does not support HDR, you can still enjoy Dolby® AC-4 features. The ZapperBox M1 will support HDR10 and HLG formats for HDR. It will not support Dolby Vision or SL-HDR.

The main reason for connecting the ZapperBox M1 to the Internet is to allow for software updates. In the future Internet access may also be used for advanced features like streaming video content.

If the box is not connected to the Internet, it will still work but will not be able to download software updates. ATSC 3.0 specifications will continue to evolve for a couple years and it is highly recommended to keep the box connected to the Internet.

Look out for some really interesting features that will be added via software updates.

The dual-tuner version of ZapperBox has the following advantages:
1. While one tuner is being used to watch TV, the other tuner is used in the background to keep updating guide data being received over the air on other frequencies. This way, whenever you press the guide button, you see the most current guide data.
2. Once we update the box with DVR capabilities the second tuner can be used to record a program that is not currently being watched.

We expect to start shipping quad tuner receivers about 2 months after the single and dual tuner receivers. The quad tuner units will be priced at $329 each.

DVR will be priced at $2/month or $20/year. Extended (14-day) guide data will be priced at $1/mo or $10/year and will require an Internet connection. The two can be used independently of each other. Obviously, extended guide data will make DVR easier to use.

Most premier 4K content will soon be copy protected. Our goal is to allow all M1 units to be upgradeable to support copy protected broadcasts. Copy-protection support requires NEXTGEN TV logo certification. At this time we believe that we will be able to upgrade all shipped units by offering swap-out replacement units. A round-trip shipping charge will apply. We are still researching this issue. There is some risk that M1 units may not be upgradeable to support DRM.

We realize that our customers have been really patient with us despite repeated delays. In order the show our gratitude we are offering 3 years of free DVR subscription, valued at $60, with the following terms:
1. This offer will expire after July 4. That is 11:59pm PT, July 4, 2022.
2. The three year period will start when we make DVR software available via auto update, not when you actually start using it.
3. The $60 value of the 3-year subscription may not be used for guide data or any other subscriptions we may offer in the future.
4. The DVR subscription will automatically appear in your account. You do not need to do anything to claim it.