Current Advisories

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DVR

  • DVR requires minimum 128GB of added storage (sold separately).
  • First time DVR use will force a reformat of the storage device. DVR will not work without a reformat.
  • Enhanced DVR features require a subscription for 14-day guide data. See FAQ #8.
  • HDDs require external power. SSDs, Flash drives and microSD cards do not. See FAQ #22.
  • Use of the 60-minute pause buffer is not recommended with microSD cards and Flash drives. It is okay to use with SSDs and HDDs. See Blog posts about this topic.
  • DVR for broadband channels will be supported in a future release.


Content Security Beta (aka DRM/encrypted channels)

  • An Internet connection is required for the current version of content security software.
  • Content security without an Internet connection (offline DRM) will be supported in an upcoming release.
  • Email us at support@zapperbox.com if content security is not enabled on your ZapperBox.
  • v3.0 adds support for DRM key caching (aka persistence). Channel changes are 2-3 seconds faster for encrypted channels once the license is pre-loaded. Please restart your box or check for updates for this change to take effect. Persistence now works in the following markets and we are testing and adding more:
    1. Des Moines, IA, Nov 30, 2024
    2. Charlotte, NC, Dec 3, 2024
    3. Greenville, SC, Dec 9 2024
    4. Baltimore, MD, Dec 9, 2024
    5. Minneapolis, MN, Dec 9, 2024
    6. El Paso, TX, Dec 12, 2024
    7. Phoenix, AZ, Dec 12, 2024
    8. Kansas City, MO (only RF 25, not RF 32), Dec 16, 2024
    9. Birmingham, AL, Dec 17, 2024
    10. Pittsburgh, PA, Dec 17, 2024
    11. Detroit, MI, Dec 18, 2024
    12. Flint, MI, Dec 18, 2024
    13. Buffalo, NY, Dec 19, 2024
    14. Seattle, WA (only RF 24, not RF 31), Dec 23, 2024
    15. Los Angeles, CA, Dec 23, 2024
    16. West Palm Beach, FL, De 24, 2024

Gateway Beta

  • Gateway features require a 14-day guide data subscription.
  • The current gateway release v3.0.x only supports viewing recorded programs.
  • v3.0 supports the following simultaneous activities: 1 or 2 recordings, one local playback, and one remote playback.
  • v3.0 UI supports a maximum of 4 ZapperBox devices in the home. This limit will be increased in future releases.
  • v3.0 does not support viewing live TV on remote devices. This will be added in the v3.3 release.
  • v3.0 does not support management of remote devices including scheduling recordings on remote devices. This will be added in a future release.
  • v3.0 does not support remote viewing of encrypted channels. This will be added in a future release.
  • v3.0 does not support co-located devices in "passive" or "active" mode so that only the "active" device responds to remote control key presses. This will be added in a future release.