Current Advisories

Updated on Feb 16, 2025 at 5:30pm CT

Gateway Beta

Gateway features require a 14-day guide data subscription.
The current release does not support viewing live TV on remote devices. This will be added in the v3.3 release.
There are three stages of live TV support from a single tuner device. It is possible that only the first makes it into v3.3 and the other two will be in v3.4.
- Allow watching live TV when the single tuner device is in standby.
- Force both devices to watch the same channel
- Allow either device to change channels
Viewing Live TV on connected devices will not require a guide data subscription.
The current release only supports viewing recorded programs.
The current release supports the following simultaneous activities: 1 or 2 recordings, one local playback, and one remote playback.
The current UI supports a maximum of 4 ZapperBox devices in the home. This limit will be increased in future releases.
The current release does not support scheduling recordings on remote devices. This will be added in a future release.
The current release does not support remote viewing of encrypted channels. This will be added in a future release.
The current release does not support co-located devices in "passive" (IR disabled) or "active" mode so that only the "active" device responds to remote control key presses. This may be added in the v3.3 release.

First time DVR use will force a reformat of the storage device. DVR will not work without a reformat.
Enhanced DVR features require a subscription for 14-day guide data. See FAQ #8.
HDDs require external power. SSDs, Flash drives and microSD cards do not. See FAQ #22.
Use of the 60-minute pause buffer is not recommended with microSD cards and Flash drives. It is okay to use with SSDs and HDDs. See Blog posts about this topic.

An Internet connection is required for the current version of content security software.

Content security without an Internet connection (offline DRM) will be supported in an upcoming release.

Email us at support@zapperbox.com if content security is not enabled on your ZapperBox.
v3.0 adds support for DRM key caching (aka persistence). Channel changes are 2-3 seconds faster for encrypted channels once the license is pre-loaded. Please restart your box or check for updates for this change to take effect. Persistence now works in the following markets and we are testing and adding more: