Current Advisories

Updated on May 6, 2025 at 6:45pm CT

Whole-Home DVR

Whole-Home DVR features require a 14-day guide data subscription.
The current release supports recordings but not live TV on remote devices. This will be added in the v3.3 release.
The current release supports the following simultaneous activities: 1 or 2 recordings, one local playback, and one remote playback.
The current UI supports a maximum of 4 ZapperBox devices in the home. This limit will be increased with a future software update.
The current release does not support scheduling recordings on remote devices. This will be added with a software update.
The current release does not support remote viewing of encrypted channels. This will be added in a future software update.

DVR

DVR requires minimum 128GB of added storage (sold separately).

First time DVR use will force a reformat of the storage device. DVR will not work without a reformat.
Enhanced DVR features require a subscription for 14-day guide data. See FAQ #8.
HDDs require external power. SSDs, Flash drives and microSD cards do not. See FAQ #22.
Use of the 60-minute pause buffer is not recommended with microSD cards and Flash drives. It is okay to use with SSDs and HDDs. See Blog posts about this topic.

DVR for broadband channels will be supported in a future release.

Content Security (aka DRM/encrypted channels)

An Internet connection is required for the current version of content security software.

Content security without an Internet connection (offline DRM) will be supported in an upcoming release.

Email us at support@zapperbox.com if content security is not enabled on your ZapperBox.
For faster channel changes, please update to the latest software version and restart your box. Channel changes are 2-3 seconds faster for encrypted channels once the license is pre-loaded. Persistence now works in ALL markets. Below are the dates when we enabled each market.:

1. Des Moines, IA, Nov 30, 2024
2. Charlotte, NC, Dec 3, 2024
3. Greenville, SC, Dec 9 2024
4. Baltimore, MD, Dec 9, 2024
5. Minneapolis, MN, Dec 9, 2024
6. El Paso, TX, Dec 12, 2024
7. Phoenix, AZ, Dec 12, 2024
8. Kansas City, MO, Dec 16, 2024
9. Birmingham, AL, Dec 17, 2024
10. Pittsburgh, PA, Dec 17, 2024
11. Detroit, MI, Dec 18, 2024
12. Flint, MI, Dec 18, 2024
13. Buffalo, NY, Dec 19, 2024
14. Seattle, WA, Dec 23, 2024
15. Los Angeles, CA, Dec 23, 2024
16. West Palm Beach, FL, Dec 24, 2024
17. Cincinnati, OH, Dec 26, 2024
18. Dayton, OH, Dec 26, 2024
19. South Bend, IN, Dec 27, 2024
20. Washington, DC, Dec 27, 2024
21. Las Vegas, NV, Dec 30, 2024
22. Charleston, SC, Dec 30, 2024
23. Nashville, TN, Jan 14, 2025
24. Green Bay, WI, Jan 15, 2025
  These markets require software version 3.2.6 or later
25. Tampa, FL, Apr 21, 2025
26. Atlanta, GA, Apr 21, 2025
27. Miami, FL, Apr 21, 2025
28. Orlando, Apr 21, 2025
29. Philadelphia, Apr, 21, 2025
30. New York, NY, Apr 22, 2025
31. St. Louis, MO, Apr 22, 2025
32. Boston, MA, Apr 23, 2025
33. Chicago, IL, Apr 23, 2025
34. Denver, CO, Apr 24, 2025
35. San Francisco, CA, Apr 24, 2025
36. New Orleans, LA, Apr 25, 2025
37. San Antonio, TX, Apr 25, 2025
38. Shreveport, LA, Apr 25, 2025
39. Portland, OR, Apr, 25, 2025
40. Tucson, AZ, Apr 25, 2025
41. Albuquerque, NM, Apr 28, 2025
42. Houston, TX, Apr 28, 2025
43. Sacramento, CA, Apr 28, 2025
44. Louisville, KY, Apr 29, 2025
45. Hartford, CT, May 1, 2025
46. *Austin, TX, May 1, 2025
47. *Charleston-Huntington, WV, Cinco de Mayo, 2025
48. *Greensboro-Winston-Salem, NC, Cinco de Mayo, 2025
49. *Little Rock, AR, Cinco de Mayo, 2025
50. *Omaha, NE, Cinco de Mayo, 2025
51. *Springfield, MO, Cinco de Mayo, 2025
52. *Davenport, IA, May 6, 2025
53. *Honolulu, HI, May 6, 2025
54. *Indianapolis, IN, May 6, 2025
55. *Portland-Auburn, ME, May 6, 2025
56. *Reno, NV, May 6, 2025
57. *Richmond, VA, May 6, 2025
  *Waiting on confirmation from these markets