This is a new product and currently requires manual configuration. After you purchase it, we will reach out to you by email via our support line and request information about your device ID and zip code. 

The whole-home guide data subscription covers all ZapperBox devices at one physical address and connected to each other over the same home network. All guide data subscriptions require an Internet connection. A whole-home subscription is mandatory for quad tuner devices. Without a whole home subscription, a quad-tuner device will act like a single tuner device with no DVR or gateway features. A guide data subscription enables the following features: 

• Record from the grid guide 

• Record from the search menu. 

• Cover art for recorded shows 

• Share recordings and live TV between connected devices. 

• Preview video tiles during FF/Rewind of recordings. 

On dual and single tuner devices, you can still use the following whole-Home DVR features without a subscription: 

• Record the current show being watched. 

• Schedule a manual recording by specifying the channel number, date and time. 

• See recorded show lists without cover art. 

• Watch live TV across connected devices. 

The guide data subscription comes with a 30-day free trial. Your credit card is charged after the 30-day trial period is over. The subscription is not refundable after your card is charged. If you cancel the subscription, it will run out after the current subscription expires.

12-month warranty.

We offer a 1-year limited warranty to repair or replace any defective material or component. It does not cover any issues due to lightning strike, power surges, customer-caused damage, or loss/theft.