40. DVR - I got a replacement ZapperBox and my recordings say they can’t be played on the new box. How can this be fixed?

Due to industry rules for DRM, recordings made on a specific device can only be played back on that device. However, if the device was defective and returned to us, we can update your box to enable these original recordings to be played on your replacement ZapperBox. Please email support@zapperbox.com with subject line “Enable Encrypted Recordings on my replacement ZapperBox” and include:

  1. The device ID of your new ZapperBox
  2. The device ID of the old returned ZapperBox (if you know it)

We can enable your replacement ZapperBox to play the original recordings.

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